Saket Agarwal
Saket Agarwal is a seasoned product and engineering leader with nearly 20 years of experience across top-tier technology companies. Currently, as the Senior Director and Head of Engineering at Uber, he manages a team of full-stack software and machine learning engineers/scientists, overseeing the development of customer support & engagement platforms. His work at Uber involves leading a global team to deliver innovative AI-driven solutions that enhance customer interactions across diverse user groups, while partnering across teams at Uber to shape the vision in AI/ML.
Before joining Uber, Saket played a pivotal role at Amazon Web Services (AWS) as the Director of Software Engineering, where he led teams of over 200 engineers in creating Amazon Connect, a cutting-edge AI-powered contact center solution. His career also includes significant contributions to Amazon's Alexa conversational intelligence platform, Adobe's Correspondence Management solution, D. E. Shaw & Co., and IBM, where he honed his expertise in software development, digital customer engagement products, and AI applications. Saket’s leadership style is rooted in humility, technical excellence, and a relentless drive for operational efficiency, making him a key figure in the AI and customer service technology landscape.