The Home of Pet Business & Innovation

Amish Desai is a seasoned executive known for leadership in consumer retail across financial, retail, and strategic development areas. As CEO and Board Member of Embark Veterinary, Inc., a global leader in dog health and genetics, he drives customer-centric innovation and multi-channel growth strategies.

Appointed CEO in December 2023 after serving as CFO since July 2022, Amish brings over 20 years of consumer-focused leadership across multi-scale global brands. His extensive retail experience includes transformational roles at Victoria's Secret, Henri Bendel, and J. Jill, where he played a key role in the company's transition from private equity to a successful public offering. Previously, as Senior Vice President at Rue Gilt Groupe, he led comprehensive finance functions including M&A and strategic planning.

Amish's expertise spans strategic planning, financial planning and analysis, retail operations, customer insights, and business acquisition integration across multinational public and private companies. His focus at Embark centers on accelerating innovation, expanding category awareness, and growing multi-channel distribution while supporting pet parents through core DNA offerings and new product development.

He began his career at Deloitte and holds an MBA from Lehigh University. Amish is a Certified Public Accountant and Certified Management Accountant, serves as an advisory board member to Stylecard, Vice Chairman and board member of the South Shore YMCA, and is a founding member of The F Suite, connecting executives across leading venture capital and high-growth technology companies.

Deborah Meyers is a recognized leader in the pet health insurance industry with more than two decades of executive experience driving operational excellence, organizational transformation, and customer-centric innovation. As a longtime executive at the largest U.S. pet health insurer, she led major initiatives that elevated service delivery, strengthened profitability, and improved standards across operations, sales, claims, and the contact centers.

Deborah led her company’s first enterprise-wide Customer Experience transformation - an initiative that significantly advanced how the organization approached customer engagement, retention, and service excellence. Today, she consults with pet health companies on designing customer-driven operations, building high-performing teams, and aligning culture, strategy, and execution for measurable growth.

Deborah served as an active NAPHIA Board Member from 2018-2024, including a term on the Executive Board, contributing to industry collaboration and the advancement of the veterinary and pet insurance ecosystems.

She holds a master’s degree in leadership, Lean Leader certification from The Ohio State University, Forrester Customer Experience certification, and Evidence-Based Coaching certification from Fielding Graduate University.

Deborah is the founder of Deborah Meyers Coaching & Consulting and DM Publishing Ventures LLC, where she works with executives and emerging leaders across the pet industry and beyond. She is the author of How to Talk to Anyone: Communication Strategies to Unlock Networking Skills, Gain Confidence, and Master Conversations for Social and Professional Success.

Known for her strategic clarity, operational depth, and ability to translate complex challenges into actionable solutions, Deborah brings a results-driven perspective to every boardroom and advisory engagement. Her experience and insight make her a trusted voice in today’s rapidly evolving pet health landscape.

SHORTER PROGRAM VERSION:

Deborah Meyers is a seasoned pet health insurance executive with over 20 years of leadership experience in operations, sales, claims, customer experience, and organizational transformation. As former Secretary on the NAPHIA Executive Board, she helped advance industry collaboration and standards. Deborah now consults with pet health companies on strategy, customer experience, and building high-performing teams. She is the author of How to Talk to Anyone and founder of Deborah Meyers Coaching & Consulting.

Robert is a successful entrepreneur with a track record of creating value from customer data.

Robert is the co-owner and CEO of identicare, the UK’s largest pet microchip registration and pet protection services provider.  Identi offers recurring-revenue subscription services to over 4 Million pet owners.  In Feb 2024 Robert bought out his joint venture partner (Animalcare PLC) with backing from Bridgepoint Group, one of the UK’s leading private asset investors, in a transaction valued at £30 Million. 

At the same time Robert continues to oversee Fernbrook Partners, a private portfolio covering early-stage technology and lifestyle investments and commercial property acquisition, development and leasing.

From 2011 - 2017 Robert helped the acquisition, turnaround and successful sale of RAC, the world’s oldest motoring organisation.  In his executive role as Managing Director Motoring Services, he oversaw the data assets of RAC’s 8.2 Million members and also ran six data / digital businesses.  He was actively involved in the post-acquisition integration of RAC by Carlyle Private Equity and subsequent exit to GIC Singapore in 2014 and CVC Partners in 2015.

Prior to this, in 2001 Robert founded what became emnos - the leading provider of ‘customer centric’ services and decision-support tools.  Clients included top retailers (Target, Walgreens, Morrisons, Waitrose, Boots, Co-operative Group) and their FMCG suppliers.  The business was sold to Palamon Private Equity in 2007 and sold on to American Express in 2011.

Robert spent the previous 13 years in marketing and sales roles in the consumer and retail industries.

Robert is an elected member and former board director of the Young Presidents Organisation and regular media contributor (and TED talker) on the use of customer data.  He lives in the UK with his wife and four children.